You will receive an email with a link or an attached file — not the document sitting open in the message body.
Click the link or open the file. You may be asked for a password I'll send separately — often by text or phone call — so that the password never travels alongside the file.
Download, review, or complete the document as normal. The link may expire after a set time — let me know if you need it resent.
Is the link safe to click?
Yes — I will always let you know in advance that something is coming. If you are unsure, call me before clicking. I will never ask you to log in to an unexpected site or enter payment information.
Why can't you just attach a regular PDF?
A PDF attached to a regular email is just as exposed as the email itself. Encryption is what makes the difference — not the file format. A .pdf is not a secure container.
What if I need to send documents back to you?
Please don't reply with sensitive documents attached to a plain email. Ask me for a secure upload link and I'll send one — the same protection works in both directions.
Why does the password come separately?
If the password and the encrypted file travel together in the same email, an interceptor gets everything they need. Sending the password via a different channel — a text message, phone call, or a secondary email address — means both pieces must be compromised independently.
Protecting your personal information is my responsibility — not just a preference. IRS guidelines, general data privacy best practices, and basic professional standards all require that sensitive information be handled this way. When I ask you to use a secure link or encrypted file, it means I'm taking that responsibility seriously.
— Sable